Dernières Cisco 650-180 examen pratique questions et réponses

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Code d'Examen: 650-180
Nom d'Examen: Cisco (SMB Solutions for Engineers)
Questions et réponses: 60 Q&As

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NO.1 .What port role assignment would you make for the Gigabit Ethernet port on the Cisco CE520 used in
the Smart Bussiness Communications System?
Select exactly 1 answer(s) from the following:
A. IP Phone and desktop
B. Cisco UC520
C. Cisco CE520
D. Cisco 871w
Answer:B

Cisco   certification 650-180   650-180   650-180   650-180   650-180 examen

NO.2 According to the Cisco Smart Bussiness Rocklmap(SBR), what are two resoures to use a consultatire
selling approach in selling Cisco products and solutions to SMB customers?
(Chosser two)
A. Selling strategies must address business and technology needs rather than explain product
features,benefits, and technical attributes.
B. The business decision maker (BDM) may deny the technical decision maker(TMD) request for
budget,basing a decision primarity on price and may not readily see the value of the Cisco brand.
C. Regulatory compliance(for example, HIPAA and the Graham-Leach-Bliley Act) is drving the need for
customers to effectively document and secure data.
D. You can provide a more effective,immediate,and long-term solution for your clients.
Answer:A,B

Cisco   certification 650-180   certification 650-180   650-180 examen   650-180 examen

NO.3 How is the LAN designed in the Smart Bussiness Communications System? Select exactly 1 answer(s)
from the following
A. using the access layer
B. combines the access and distebution layers
C. combines the core and distribution layers
D. using the core layer
E. using the disteibution layer
Answer:A

Cisco examen   650-180   650-180 examen   650-180 examen   650-180

NO.4 What is a primary partner benefit of selling services?
A. Increased margina
B. Easier customer sales cycle
C. Available financing options
D. Fewer customer call backs
Answer:A

Cisco examen   650-180   650-180   certification 650-180   certification 650-180

NO.5 Which two are requirements for a device to join a Cisco UC520 created communisty?
(Choose two)
A. no use at IP addresses
B. teleworker access routers must be preconfigured with a VPN
C. telnet disabled on the Cisco CE520
D. HTTP(s) enabled on the Cisco CE520
E. Cisco Configuration Assistance installed on user PCs
Answer:B

Cisco   650-180   certification 650-180   650-180 examen

NO.6 In the Cisco Mobility Express product line. What attribute exists ONLY on the UC520 model? Select
exactly 1 answer(s) from the following
A. Use of WPA2 security
B. Comes with bundled CCA Management software
C. Ability to foundation without an extermal controller
D. Use of 802.11 signaling
Answer:A

Cisco   650-180 examen   650-180   650-180   650-180   650-180 examen

NO.7 Select the three foundational hardware compotents that comprise the Smart Bussiness Communicaton
System(Choose three)
Select exactly 3 answer(s) from the following
A. Cisco UnifitedCallConnector
B. Cisco UnifiedCommunicaton 500 series
C. Cisco Monitor Directory
D. Cisco 500 series phones
E. Catalyst Express
F. Ipcelerate IpamartSuite
Answer:B,D,E

Cisco   650-180   650-180   650-180 examen   650-180

NO.8 Refer to the exhibit. The ISR performs NAT translation for this network. What is the most likely IP
address for the Serial O interfance?
Exhibit:
10.11.31.100
A. 50.100.1.100
B. 10.11.41.100
C. 256.11.41.100
Answer:B

Cisco   650-180   650-180   certification 650-180

NO.9 Which two are benefits of installong Cisco Monitor Direstor at an SMB site for the partner telling the the
solution?(Choose two)
A. simplifies Smart Bussinese Communications System installation
B. allows the end customer to get free software updates
C. aotomated menthly reporting on system performance
D. monthly recurring revenue model
Answer:C,D

Cisco   certification 650-180   650-180   certification 650-180

NO.10 Which Cisco aupport service product targets customers with up to 48 users on a netwotk where voice
communicaton is mission-critical to bussiness operation?
A. Cisco Technical Assistance Center
B. SMARTnet Partner Service
C. Cisco Smart Care Sernice
D. Cisco Smart Foundation Service
E. CiscoSMARTnet for SBCS
Answer:E

Cisco   650-180   650-180

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Code d'Examen: 642-243

Nom d'Examen: Cisco (Unified Contact Center Enterprise Support Exam)

Questions et réponses: 44 Q&As

Code d'Examen: 642-181

Nom d'Examen: Cisco (Cisco Unified Presence Design and Implementation)

Questions et réponses: 52 Q&As

Code d'Examen: 650-180

Nom d'Examen: Cisco (SMB Solutions for Engineers)

Questions et réponses: 60 Q&As

Code d'Examen: 650-175

Nom d'Examen: Cisco (SMBAM - SMB Specialization for Account Managers)

Questions et réponses: 60 Q&As

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NO.1 Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
different log files that are generated by different components and processes in the solution. Identify the
specific process that generated the log file.
A.CTI OS (Server)
B.CTI OS (Client)
C.JTAPI Gateway (jgw)
D.UC Manager PIM (Enterprise Agent PIM)
E.ICM Call Router (rtr)
Answer:D

Cisco   642-243   certification 642-243   642-243   642-243 examen

NO.2 Drop
Answer:
Green choice1---->Yellow Choice2
Green choice2---->Yellow Choice1
Green choice5---->Yellow Choice3
Green choice3---->Yellow Choice4
Green choice4---->Yellow Choice5

NO.3 Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
caller to opt out and leave a voice
IVR
does the script shown in the exhibit have on the system?
Green choice3
Green choice5
Green choice1
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
are two possible causes for this issue?(Choose two
A.The incorrect CTIOS Server IP and Port are configured on the new agent's CTI desktop.
B.The new phone used by the agent is not associated with IVRJtapiUser.
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipp
12345).
D.The phone has call forwarding and call waiting enabled.
E.The new phone used by the agent is not associated with PGJtapiUser.
Answer:C E

Cisco examen   642-243   certification 642-243   642-243
4.Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
different log files that are generated by different components and processes in the solution. Identify the
specific process that generated the log file.
A.CTI OS (Server)
B.CTI OS (Client)
C.JTAPI Gateway (jgw)
D.UC Manager PIM (Enterprise Agent PIM)
E.ICM Call Router (rtr)
Answer:D

Cisco   642-243   certification 642-243   642-243   642-243
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
caller to opt out and leave a voice
IVR application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
does the script shown in the exhibit have on the system?
Green choice3---->Yellow Choice2
Green choice5---->Yellow Choice3
Green choice1---->Yellow Choice4
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
are two possible causes for this issue?(Choose two
A.The incorrect CTIOS Server IP and Port are configured on the new agent's CTI desktop.
B.The new phone used by the agent is not associated with IVRJtapiUser.
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipp
D.The phone has call forwarding and call waiting enabled.
E.The new phone used by the agent is not associated with PGJtapiUser.
Answer:C E

Cisco   642-243 examen   642-243
4.Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
different log files that are generated by different components and processes in the solution. Identify the
specific process that generated the log file.
A.CTI OS (Server)
B.CTI OS (Client)
C.JTAPI Gateway (jgw)
D.UC Manager PIM (Enterprise Agent PIM)
E.ICM Call Router (rtr)
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
caller to opt out and leave a voice
application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
does the script shown in the exhibit have on the system?
>Yellow Choice2
>Yellow Choice3
>Yellow Choice4
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
are two possible causes for this issue?(Choose two
A.The incorrect CTIOS Server IP and Port are configured on the new agent's CTI desktop.
B.The new phone used by the agent is not associated with IVRJtapiUser.
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipp
D.The phone has call forwarding and call waiting enabled.
E.The new phone used by the agent is not associated with PGJtapiUser.
4.Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
different log files that are generated by different components and processes in the solution. Identify the
specific process that generated the log file.
D.UC Manager PIM (Enterprise Agent PIM)
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
caller to opt out and leave a voice-mail message for an agent team while in queue. The Cisco Unified IP
application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
does the script shown in the exhibit have on the system?
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
are two possible causes for this issue?(Choose two
A.The incorrect CTIOS Server IP and Port are configured on the new agent's CTI desktop.
B.The new phone used by the agent is not associated with IVRJtapiUser.
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipp
D.The phone has call forwarding and call waiting enabled.
E.The new phone used by the agent is not associated with PGJtapiUser.
4.Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
different log files that are generated by different components and processes in the solution. Identify the
specific process that generated the log file.
D.UC Manager PIM (Enterprise Agent PIM)
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
mail message for an agent team while in queue. The Cisco Unified IP
application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
does the script shown in the exhibit have on the system?
The safer , easier way to help you pass any IT exams.
3 / 4
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
are two possible causes for this issue?(Choose two.)
A.The incorrect CTIOS Server IP and Port are configured on the new agent's CTI desktop.
B.The new phone used by the agent is not associated with IVRJtapiUser.
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipp
D.The phone has call forwarding and call waiting enabled.
E.The new phone used by the agent is not associated with PGJtapiUser.
4.Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
different log files that are generated by different components and processes in the solution. Identify the
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
mail message for an agent team while in queue. The Cisco Unified IP
application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
does the script shown in the exhibit have on the system?
The safer , easier way to help you pass any IT exams.
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
A.The incorrect CTIOS Server IP and Port are configured on the new agent's CTI desktop.
B.The new phone used by the agent is not associated with IVRJtapiUser.
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipp
E.The new phone used by the agent is not associated with PGJtapiUser.
4.Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
different log files that are generated by different components and processes in the solution. Identify the
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
mail message for an agent team while in queue. The Cisco Unified IP
application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
The safer , easier way to help you pass any IT exams.
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
A.The incorrect CTIOS Server IP and Port are configured on the new agent's CTI desktop.
B.The new phone used by the agent is not associated with IVRJtapiUser.
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipp
E.The new phone used by the agent is not associated with PGJtapiUser.
4.Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
different log files that are generated by different components and processes in the solution. Identify the
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
mail message for an agent team while in queue. The Cisco Unified IP
application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
The safer , easier way to help you pass any IT exams.
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
A.The incorrect CTIOS Server IP and Port are configured on the new agent's CTI desktop.
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipp
4.Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
different log files that are generated by different components and processes in the solution. Identify the
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
mail message for an agent team while in queue. The Cisco Unified IP
application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
The safer , easier way to help you pass any IT exams.
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipphone /DN
4.Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
of
different log files that are generated by different components and processes in the solution. Identify the
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
mail message for an agent team while in queue. The Cisco Unified IP
application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
hone /DN
of
different log files that are generated by different components and processes in the solution. Identify the
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
mail message for an agent team while in queue. The Cisco Unified IP
application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
A.Calls that are sent to voice mail from the Cisco Unified IP IVR script will appear as "Abandoned" in the
Cisco Unified CCE Call Type reporting.
B.Calls that are sent to voice mail from the Cisco Unified IP IVR script will appear as "Transferred Out" in
the Cisco Unified CCE Call Type reporting.
C.Calls that are sent to voice mail from the Cisco Unified IP IVR script will appear as "Handled" in the
Cisco Unified CCE Call Type reporting.
D.All calls that are sent to this script will be sent to the vmEXT using the Call Redirect step.
E.Callers will remain in queue after they leave the voice-mail message.
Answer:A

Cisco examen   certification 642-243   642-243 examen   642-243 examen   certification 642-243

NO.4 Drop
Answer:
Green choice4---->Yellow Choice1
Green choice3
Green choice5
Green choice1

NO.5 In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
are two possible causes for this issue?(Choose two
A.The incorrect CTIOS Server IP and Port are configured on the new agent's CTI desktop.
B.The new phone used by the agent is not associated with IVRJtapiUser.
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipp
12345).
D.The phone has call forwarding and call waiting enabled.
E.The new phone used by the agent is not associated with PGJtapiUser.
Answer:C E

Cisco   642-243   642-243 examen   642-243   certification 642-243